Problems
During 2015-2016, I got to travel across various parts of India and I had observed that most of the locally manufactured goods (especially Ceramic Products & Sporting Goods) were being sold at an extremely high marked-up price.
Further, availability of good quality products were limited to a bunch of cities and were mostly available in brick/ mortar stores.
Solution
To address these pain-points, I had built an e-retail startup, built on top of B2C marketplaces like Amazon, Flipkart and Snapdeal. At Sangeeta Enterprises, we offered close to 150 products across 5 major categories:
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Sports & Fitness
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Kitchenware
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Garden & Outdoors
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Home & Decor
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Pet Supplies
Further, we ensured that all the products are of A Grade quality and being offered at a reasonable cost, ensuring accessibility to lower ticket size.
Metrics
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Successfully delivered 75000+ orders across India.
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Ranked as no. 1 Amazon Retailer for 15 months straight
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Rated 4.6/5 by more than 5000 verified customers on Amazon
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98% shipments were delivered within 7 days of order placement.
Learnings
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Return eligible Fragile Products must be shipped with a solid corrugate boxes, ensuring protection in return journeys.
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Post Covid, Product Categories like Home & Decor, Kitchenware where female buyers aged 28 - 50, saw a drop in order frequency between 2 PM to 6 PM.
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Keeping logistics function of e-commerce separate from your marketplace, offers you better control on delivery timelines and cost.
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Running an AD campaign should be preferred in following circumstances:
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If a sales season is around
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If a festival enabling your product growth is around
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If you are selling a new or rare/ uncommon product on the platform
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