Razorpay POS Onboarding
POS Onboarding is a product that facilitates verification, authentication and creation of a merchant willing to use Razorpay products like POS machines, Soundbox, QR's.
At POS Onboarding, I worked as lead PM and oversaw product development & execution. As a PM, most of my bandwidth was devoted towards User & Market Research, Building Roadmap, Documentation, managing execution and overseeing API integrations.
Problem
As Status-Quo, POS Onboarding was a manual, outdated process involving physical KYC documents, email exchanges while using complicated legacy systems.
This caused longer TATs (19 days), inefficiencies, delayed application stages, overloaded employee bandwidth, and data loss risks.
Solution
I spearheaded the launch of a digital WebApp to completely transform the POS onboarding, enabling seamless application creation, submission and verification.
Over time, key features shipped included auto-verification (GSTIN, PAN, MCC, Penny Drop, Cancelled Cheque), e-agreements, e-mandates, an Order Management System, and an innovative Verification SOP.
These initiatives significantly streamlined workflows, reduced turnaround time (TAT), and improved operational efficiency across stakeholders.
Impact
These features played a significant role in creating the following impact:
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Reduced Onboarding TAT (North Star Metric) by 55%.
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Enabled successful processing of 90% KYC applications every month.
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Complete elimination of incorrect MCC inputs.
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